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Solution Replication
...Meeting the Challenge of Deploying Best Practices



	> IMPROVING PROFITABILITY

	> ACCELERATING OPERATIONAL EXCELLENCE

Ask 100 people if they’ve ever washed a rental car and you’d probably be surprised if anyone said yes.

Ask 100 people in your organization the last time they incorporated someone else’s best practice into their daily routine and the result would likely be the same.

Most organizations are ripe with good ideas for improving performance that never make it beyond an individual or work unit. Best practices don’t get deployed consistently for the same reason no one ever washes a rental car – lack of personal ownership.

Mandating best practice implementation by management decree and entering best practices into a technology-enabled, knowledge management system is rarely sufficient in breaking through the “not invented here” syndrome that is hardwired into the DNA of most organizational behavior.

Three Steps to Effective Solution Replication
Based on research and practical application in a wide range of industry and government organizations, Leap Technologies has developed a three-step process for breaking through the “not invented here” syndrome. Our Rapid Solution Replication process combines clear direction and leadership from the top with employee engagement into a structured, yet easy-to-deploy, method for achieving the elusive goal of global knowledge transfer with local ownership and accountability.

Step One: Align Leadership and Develop the Replication Scorecard
The role of leadership is to prioritize opportunities for best practice deployment and establish the scorecard metrics and performance expectations for local sites. Expecting local operations/departments to adopt and implement “best practices” because it is the “right thing to do” is unrealistic given staffing constraints and performance pressures in most organizations.

Using Leap Technologies’ innovative Leadership Jumpstart Event, leadership teams quickly review and prioritize best practice deployment opportunities pushed forward by operating groups. Practices rated highest on strategic goal impact and ease of adoption are selected for solution replication. A simple scorecard is established along with a calendar and guidelines to speed deployment across target work units.

Step Two: Develop Best Practices “Road Maps”
A key to faster solution replication is providing local sites/departments with the right level of detail and key insights for adapting best practices for local application. Using templates and a process for engaging subject matter experts, simple to understand roadmaps are created to communicate best practices and offer guidance for how to overcome potential obstacles to implementation at the local level.

Step Three: Localize Solution Replication with Rapid Action Teams
Leap Technologies’ Rapid Action Team Process is ideal for engaging local managers and employees in deploying best practices. This 60-day, self-directing team process provides an efficient and reliable process for helping work unit teams “localize” the global solution by working through resident barriers and differences.

The result is the right balance between global consistency and local innovation with greater ownership and accountability for results. After all, if you want someone to wash a rental car, give them a reason to do so.

Click on the right column menu to review brief case files on Solution Replication. For more information on our insights and approach to more effective Solution Replication download our white paper on Replication Competency or contact us at info@actionworkout.com

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