Hospitals and clinic networks are making huge investments in information technology and betting on big returns in productivity and materials cost savings. Unfortunately our research shows that, similar to ERP systems implementation across industry, the promise is very difficult to convert into actual returns.

Unlike many industry counterparts, however, healthcare provider organizations have tighter budgets and less experience in working through the maze that too often accompanies large-scale technology deployment.

Through pioneering work with a large hospital client, Leap Technologies has uncovered a set of best practices for taking the waste and pain out of new technology deployment such as EPIC, Cerner and the like.

The "Final Mile Syndrome"
With all of the time and money spent on customizing the software, building the technology infrastructure and training end users, healthcare organizations often fail to complete the “final mile” of technology implementation – true integration of the technology with work processes and individual job responsibilities. The result is too often slow utilization and adoption, increased input errors and high professional staff frustration.

The solution to the problem is surprising simple, but easily overlooked by healthcare executives new to the technology system game: Fix the process and redesign the work as you deploy! This common sense advice, however, is difficult to follow in the face of pressure to meet system deployment timelines.