> HEALTHCARE
> SOLUTION
    REPLICATION
> PHARMACEUTICAL
> GOVERNMENT
> ERP SYSTEM
    DEPLOYMENT
> HEALTHCARE
    BENCHMARKING
    OPPORTUNITY
Accelerating Operational Excellence through Best Practices Replication
 
 
 
> IMPROVING PROFITABILITY
> ACCELERATING
    OPERATIONAL EXCELLENCE
 

Thousands of employees operating in 20 states with lots of variation in customer requirements, labor contract terms and local regulations. This was the challenge facing one of the largest contract public transportation providers in the US.

Through an effective combination clear direction from the top and broad engagement at the local level the organization has hardwired the deployment of best practices into its management system and is realizing industry-beating results. To date this innovative best practices deployment initiative has delivered more than $7 million in profit improvement while achieving significant improvements in safety and rider satisfaction

Background
The company’s CEO introduced Leap Technologies’ rapid change approach to solve a major cost problem in the wake of 9/11-driven cuts in municipal and other client budgets. According to the CEO, “We had to find a way to get our frontline employees to think like business owners. We don’t own our fleets or facilities, but we are responsible for managing operating costs. I liked the idea of capitalizing on our internal know-how with a standard, disciplined approach.”

 
 

To focus each wave of teams, The CEO sponsored a Leadership Jumpstart Event that brought together the senior field and home office managers along with subject matter experts from across the organization. This expanded leadership team “jumpstarted” the best practice initiative by applying Leap Technologies’ structured approach to:

Identify key performance drivers
Develop best practices roadmaps
Create the deployment plan
Develop the scorecard for measuring and sustaining impact from the initiative

To support the deployment, a group of regional Rapid Action Team Coaches were trained to support the teams. These coaches conducted periodic conference calls to check progress and share lessons learned. In addition they facilitated a Listen, Learn and Leverage Meeting at the conclusion of each 60-day wave. These meetings brought together the expanded leadership team and focused on leveraging lessons learned and institutionalizing best practices. They also formed the launch point for the next wave.

Over the past four years, fifteen waves and hundreds of teams have deployed and implemented hundreds of best practice ideas. By attacking profit-draining problems like excess parts inventory, attendance, overtime, vehicle breakdowns and unsafe practices, millions of dollars in savings have been restored directly to the bottom line.

Results

Fifteen waves and 261 teams completed at 49 locations in four years
Participation of more than 1000 different team members
More than $8 million in bottom line savings realized
Development of human capital … priceless!!!

Are you interested in putting this unique approach to best practices deployment in your organization? Contact us at info@actionworkout.com

 
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